Refund Policy

This Refund Policy applies to any paid products or services offered by Cutler Tech through the website at https://cutler-tech.com. Most content on Cutler Tech is provided free of charge. This policy governs any situations where payment is involved.

1. Free Content

All editorial articles, newsletters, and general content published on the Cutler Tech website are available at no charge. No payment is required to read our content, and accordingly, no refund is applicable for accessing free content.

2. Paid Products or Subscriptions

If Cutler Tech introduces paid subscription tiers, digital products (such as reports or downloadable content), or other paid offerings, the specific refund terms for those products will be clearly stated at the time of purchase. In the absence of product-specific terms, the following general policy applies:

Digital Products (One-Time Purchase)

Due to the nature of digital goods, all sales of digital downloads and one-time digital products are generally final. However, if a product you purchased is defective — meaning it cannot be accessed or used as described — we will provide a replacement or a full refund at our discretion. Refund requests for defective products must be submitted within 14 days of purchase to [email protected].

Subscriptions

If Cutler Tech offers recurring subscriptions, you may cancel your subscription at any time. Cancellation will prevent future charges. Refunds for the current billing period are not automatically issued upon cancellation unless required by applicable law. If you believe you were charged in error, or if a technical issue prevented you from accessing subscribed content, please contact us within 14 days of the charge and we will review the situation promptly.

3. How to Request a Refund

To request a refund for an eligible purchase, please contact us at:

• Email: [email protected]
• Phone: +1 705-477-8963
• Address: 31 Jane St, Ridgetown, ON N0P 2C0, Canada

Please include your name, the email address used for the purchase, a description of what you purchased, and the reason for your refund request. We will acknowledge your request within 2 business days and aim to resolve it within 7 business days.

4. Processing Refunds

Approved refunds will be issued to the original payment method used for the purchase. Processing times depend on your payment provider but typically take 5–10 business days to appear on your statement after we issue the refund.

5. Consumer Rights

This Refund Policy does not limit or exclude any rights you have under applicable consumer protection legislation, including those provided by the Consumer Protection Act of Ontario or other applicable provincial or federal consumer protection laws in Canada. Where applicable law provides rights that are more favourable to you than the terms of this policy, those rights take precedence.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected by updating the "Last updated" date above. We recommend reviewing this page periodically if you make purchases through our Site.

7. Contact

For any questions about this policy, please contact us at [email protected] or by calling +1 705-477-8963.